Highlands Solutions

Solutions built by senior living owners,
for senior living communities.

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Vital Connect
Room 204 · Margaret T.
● Normal
72 bpm
7.2h sleep
4.2k steps
Heart rate · last 24h
Family update sent · 2 hours ago
48 residents monitored Dashboard →
Senior SnapSign
M. Wilson · Room 14
12 of 14
86%
  • ✓Residency AgreementApr 22
  • ✓HIPAA AuthorizationApr 22
  • ✓Care Plan AcknowledgmentApr 23
  • ✎Financial DisclosureAwaiting
  • ○Emergency Contacts
Auto-saved · 1 min ago Continue →
Marketing Analytics
April 2025 · yourcommunity.com
● Live
+42% Tour requests
847 Visitors
3.2% Conversion
Tour requests · last 30 days
12 active ad campaigns running
Search & social · all campaigns View Report →
Trusted by senior living teams across
Georgia South Carolina North Carolina Florida
Why We Built This

The challenges we lived with as operators.

Highlands AI Solutions exists because we ran senior living communities with the same gaps every operator knows. Technology built for other industries never quite fit ours.

Senior living technology runs two decades behind.

Every other industry got modern tools years ago. Families arriving from a digital world feel the gap the moment they visit, and we felt it every day as operators. It is the reason every Highlands product exists.

Workforce burden

Teams stretched thin lose hours to paperwork, phone tag, and manual tracking that software should quietly absorb.

High upfront costs

Legacy vendors want large capital outlays and long contracts before anything works. Affordability is an afterthought.

Vendors that don't talk

Point solutions that never connect, so data lives in silos and your staff re-enters the same information three times.

Leads moved online

Families research and decide on the web, while many communities still lean on referral agencies charging thousands per move-in.

Compliance pressure

Inspections, licenses, and state regulations tracked in spreadsheets and memory, with a survey visit always around the corner.

Our Purpose

Building technology for happy, healthy, and highly affordable senior communities.

Our Solutions

Transform how your community connects, converts, and cares.

A growing suite of products, each engineered for the realities of senior living operations.

Community Assistant
Community Assistant

Never miss a lead again.

An AI assistant that drops onto your community website in minutes. It qualifies prospects, books tours inline, and alerts your team the moment a lead comes in.

  • ✓ Books tours directly in chat
  • ✓ Scores move-in readiness automatically
  • ✓ Real-time alerts & CRM-ready exports
  • ✓ Unified prospects, conversations & analytics dashboard
Learn more
Vital Connect
Vital Connect

Resident wellness, always in view.

A connected platform that helps care teams stay close to every resident, bringing daily wellness signals, family communication, and care coordination into one calm interface.

  • ✓ Real-time resident wellness signals
  • ✓ Family-facing updates & messaging
  • ✓ Coordinated care across staff and shifts
  • ✓ Built for HIPAA-aware operations
Learn more
Senior SnapSign document preparation
Senior SnapSign

Move-in day, minus the paperwork.

A digital eSignature solution that automates the senior move-in process. Every form, agreement, and disclosure delivered, signed, and stored in one place.

  • ✓ Replaces 400+ pages of physical paperwork
  • ✓ Family-friendly remote signing
  • ✓ Centralized resident document vault
  • ✓ Move-in workflows your team can ship in days
Learn more
Web and Marketing
Web & Marketing

Websites, branding, and advertising for senior living.

A done-with-you partnership that gives your community a brand presence and lead engine, built by people who understand senior living.

  • ✓ Custom community websites
  • ✓ Brand identity & collateral
  • ✓ Paid search & social campaigns
  • ✓ Reporting tied to tour and move-in metrics
Learn more
New Workflow 360 work order board
Workflow 360

Every work order, inspection, and license in one place.

The operations platform your maintenance, IT, marketing, and compliance teams actually work in. Requests get logged, routed, and closed, and the inspections that keep your license current get filed before anyone has to remember them.

  • ✓ Work orders across every community
  • ✓ Recurring inspection & renewal reminders
  • ✓ Approval queue with full audit trail
  • ✓ Board and table views for every team
  • ✓ Photo & document attachments
  • ✓ Live dashboards by status and priority
Learn more
Proof

The numbers our operators see.

Real results reported by senior living operators running these products in production today.

$120k Yearly placement fees avoided with website chat leads
15 min Move-in paperwork, down from 4+ hours
#1 Local search ranking in every market served
5× Return on digital marketing spend
Read the case studies
Who We Are

Built by operators. Designed for caregivers.

Highlands Solutions is the technology arm of the Highlands Senior Living family: seven communities across three states, plus home care. Every product we ship is shaped by people who have run communities, answered the after-hours calls, and watched a missed lead become a missed home for a family.

We build software that respects the pace of senior living: calm, capable, and quietly powerful.

  • Operator-led. Built inside a working senior living group.
  • Care-first. Designed around residents and families.
  • Modern stack. AI, automation, and analytics that just work.
The Highlands team
Our Story

From Fortune 100 tech floors to senior living owners.

Twenty-five years building technology for companies like AT&T and IBM, then a decade as owner-operators. That road is why our products fit senior living so naturally.

Stylized illustration of enterprise server towers
1998

Fortune 100 roots

Decades leading large global technology teams and building solutions for Fortune 100 companies including AT&T and IBM.

Stylized illustration of a growing real estate portfolio
2015

Operating at scale

Rent Home Today grows into a $20 million real estate asset management business, with a board seat at the National Association of Realtors.

Stylized illustration of a senior living community
2021

Becoming owner-operators

Highlands Senior Living, our first community. A Georgia-licensed administrator working with the Georgia Senior Living Association, seeing the technology gaps firsthand.

Stylized illustration of a product launch
2025

Built for every operator

Seven senior living communities across three states, plus home care. Highlands AI Solutions launches to bring our in-house tools to the broader market.

Any Questions?

Everything you'd ask on the first call.

How quickly can we go live?

Most communities are live with Community Assistant within a week. Vital Connect timelines depend on your existing systems and we'll scope it on the first call.

Do your products integrate with our CRM?

Yes. Prospects and conversations are auto-organized and exportable to the CRMs senior living teams already use.

Is the chatbot really branded for our community?

Every widget is themed with your community's colors, logo, and tone. It feels like an extension of your team, not a third-party bot.

What does pricing look like?

We price per community with volume tiers for groups. Reach out and we'll send a tailored quote within 24 hours.

Are you HIPAA-aware?

Vital Connect is built with HIPAA-aware operations in mind. Community Assistant captures only the lead information visitors choose to share.

Get In Touch

See Highlands Solutions in your community.

Book a 20-minute walkthrough. We'll show you the product, talk through your workflow, and send a tailored proposal the same week.

  • ✉ admin@highlands.care
  • ☎ +1-(678)-313-3034
  • ◷ Monday – Friday · 8am – 6pm ET