Highlands Virtual Assist

Never miss a lead again.

An AI assistant that drops onto your community website in minutes. It qualifies prospects, books tours inline, and alerts your team the moment a lead comes in.

The Problem

Every missed lead is a missed family.

After-hours inquiries go unanswered

Families browse senior living options on nights and weekends, when nobody's at the desk to respond.

Visitors don't get instant answers

Without immediate engagement, the average prospect leaves your site within 60 seconds.

Tour scheduling is back-and-forth

Phone tag and email chains lead to no-shows, dropped leads, and frustrated families.

Traffic comes in, leads don't

Your site gets visitors, but most leave without a name or number. Without capture, every marketing dollar spent on traffic is wasted.

The Journey

From first click to confirmed tour, automatically.

1

Lands on site

Branded widget greets the visitor instantly.

2

Assistant engages

Care type, location, and contact information collected in conversation.

3

Lead captured

Move-in score added to your dashboard automatically.

4

Tour booked

Date and time picked inline by the prospect.

5

Team converts

Real-time alert lands in your team's inbox.

What your visitors see

What every family sees when they visit.

The widget themes itself to your brand and drops onto your homepage, locations pages, and "Schedule a Visit" pages, wherever your prospects already are. This is the conversation that greets every family who lands on your site. No engineering team required.

Highlands Virtual Assist live on a community website
Inside the Platform

One unified dashboard behind every widget.

While families chat with the widget out front, your operators get a unified dashboard behind the scenes: every lead, conversation, and tour in one place. No data entry. No silos.

01 · Dashboard

Your morning at a glance.

New leads, active conversations, pending tours, and average move-in score. Every metric your team needs to start the day, in one calm view.

02 · Prospects

Every lead, organized for you.

Auto-organized prospects with full conversation history, exportable to your CRM whenever you need them.

03 · Conversations

Replay every chat.

Every conversation logged and searchable. Forward transcripts to teammates or revisit context before a tour.

04 · Tours

Approve tours in one click.

A central tour management view to approve, reschedule, or follow up without bouncing between calendars.

05 · Analytics

Full-funnel visibility.

See conversations, leads, sources, and tour conversion in one place. Know exactly what's working.

06 · Multi-community

Every community, one account.

Manage a branded widget for each community from a single login. Roll up data, or zoom into one site.

07 · Team & permissions

The right alerts to the right people.

Invite team members, set widget-level access, and route every new lead to the people who can act on it.

Dashboard
Prospects view
Conversations view
Tour management view
Analytics view
Widgets view
Team management view
The Platform

One dashboard behind every conversation.

One unified platform behind every widget, dashboard, and alert. No data entry. No silos.

Prospects

Auto-organized leads, exportable to your CRM.

Conversations

Every chat logged, transcripts delivered to your inbox.

Tours

Approve scheduled visits in one click.

Analytics

Full-funnel visibility from first chat to move-in.

Widgets

Branded, deployable across every community site.

Team

Roles & routing tuned to your sales process.

14+ Client partners
53+ Communities live
10k+ Monthly active users
150+ Tours booked monthly

Ready to never miss a lead again?

Most communities are live in under a week. Book a 20-minute walkthrough and we'll send you a tailored proposal the same day.